As wild as its jungle surroundings may be, there’s nothing indomitable about Hilton’s newest Tulum resort in Mexico’s Riviera Maya.
The Hilton Tulum Riviera Maya All-Inclusive Resort is the first all-inclusive Hilton opened in Tulum.
A suite at the Hilton Tulum. Photo credit: Nicole Edenedo.
A recent stay at the modern Mexican resort, which opened on May 12, was booked through vacation wholesaler Pleasant Holidays as part of the company’s annual retreat for 50 of its top agents. sellers.
The Hilton Tulum offers 735 rooms in five three-story villa-style buildings, as well as 13 restaurants and bars, eight resort pools and an upcoming Family Zone with a water park playground set to open in a secluded area of the city. property before the end of the summer.
There are 59 ocean-facing balcony suites that feature living and dining areas, as well as premium suites that have two-bedroom connecting room options for families and large groups.
Nestled in the middle of the resort is a 21,500-square-foot spa with 16 treatment rooms, a pool, sauna, and steam rooms, plus private areas for couples. There is also a 55,000 square foot convention center that can accommodate over 2,500 people and includes two types of ballrooms as well as a 9,000 square foot outdoor terrace.
The Hilton Tulum is now the largest all-inclusive property in the brand’s Caribbean and Latin America portfolio.
“We opened three properties in less than 12 months,” said Colette Baruth, vice president and chief commercial officer of Hilton’s all-inclusive division, referring to Hilton Vallarta Riviera and Hilton Cancun, which opened in 2021.
The entrance to the Hilton Tulum spa. Photo credit: Nicole Edenedo
“We already had existing resorts, not only in Mexico, but also in Jamaica and the Dominican Republic through our relationship with Playa Hotels and Resorts,” Baruth said. “The all-inclusive category as a whole is going to grow in the coming years and we have quite aggressive expansion plans by the end of 2025.”
For those worried about how they might get around such a large resort, fear not: the hotel offers 24-hour door-to-door shuttle service to the lobby from each building. every day.
Next door is the luxurious Conrad Tulum
Located on the same property and adjacent to the all-inclusive Hilton is the new Conrad Tulum Riviera Mayawhich opened to guests in January 2022.
The 349-room resort spanning three buildings includes 11 specialty restaurants, expansive outdoor terraces, and private beaches.
The exterior of the Conrad Tulum Riviera Maya. Photo credit: Conrad Tulum
The two hotels differ in their design scheme and what each offers guests, but both serve the same purpose for people looking to get away from their daily distractions and connect to a new kind of connectivity. .
The vibes of ancient Mayan temples are what immediately come to mind as you walk through Hilton Tulum’s massive floor-to-ceiling wooden doors that lead to a spacious, open lobby with direct ocean views at the opposite end. from the hall.
Bright, natural hues incorporated into the minimalist design scheme are highlighted by touches of other natural tones and wood textures woven into the landscape that help to highlight this tranquil atmosphere.
The Conrad, by sleek contrast, might have someone wondering if they’ve stumbled across Hilton Tulum’s dapper alter-ego whose purpose might be to show you a good time after hours. Draped in dark, rich hues of onyx and chestnut wood against a backdrop of dark tiled reflection pools and a central foyer, an ambience is immediately created upon entering The Conrad; it is a place of abandonment.
Rooms and suites follow suit with dark stone floors and walls, wooden blinds, and ambient lighting that make the spacious rooms all the more comforting than the chirping of the jungle and the crashing waves of the ocean. don’t resonate too far.
“In my opinion, it’s a dream,” said Santiago Rivera, general manager of Hilton and Conrad Tulum. “It’s luxury. The majority of the materials for the facilities, such as the ceramics, come from Mexico. There is a secluded bay and a strong gastronomic program, from Japanese to Mediterranean.”
The spa at Conrad Tulum. Photo credit: Conrad Tulum
With more rooms, a buffet-style restaurant, and several kid-friendly features available, the Hilton Tulum is the best choice for those looking to vacation with the whole family as the property is better equipped for such accommodations. And while the Conrad caters to families, Rivera said its concept is more adult-focused, offering vacationers and couples a more mature, upscale and luxurious experience with its European plan service.
“[The Conrad] is calmer and more wellness-focused,” Rivera added.
Exploring outside the Tulum resorts
As tempting as it may be to stay within the walls of the property’s jungle, staff at the Hilton and Conrad Tulum are more than willing to accommodate those wishing to venture off-site and head to the most well-known destinations in Riviera Maya: Tulum and Playa del Carmen.
A sculpture in Tulum. Photo credit: Nicole Edonedo
Just 20 to 35 minutes away, customers can book a variety of taxi services to either city, from one-way trips to round-trip tours with a three-hour window where the driver will be waiting for you and your group, to explore the seaside towns before bringing you back to the resort.
Be sure to bring cash before leaving your original destination or use an ATM on the property as you would be lucky to find a working ATM on Tulum’s main street, if you find one.
Hotel-booked taxi drivers are equipped with electronic card readers, but if possible, guests should pre-pay for trips to and from Tulum in advance, as trying to make it into town isn’t as easy as the data signals are weaker there. .
And if you really want to explore Mexico’s Riviera Maya like a local or at least a bonafide tourist, Playa del Carmen was the number one place everyone was talking about during my recent visit. Although I didn’t get a chance to experience the beachfront playground dotted with dance clubs, hip bars and pedestrian walkways, it’s high on my list for the next time I visit. find on the Riviera Maya in Mexico.